Refund and Return Policy for Chopuniee

Effective Date: January 8, 2025

At Chopuniee, we strive to provide our customers with high-quality products and exceptional service. If you are not fully satisfied with your purchase, our Refund and Return Policy outlines the process for returning or exchanging items and receiving a refund.

By purchasing from Chopuniee, you agree to the terms of this policy. Please take a moment to review the details below.

1. Eligibility for Returns

We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 30 days of receiving it. The following conditions apply to returns:

  • The product must be unused, in its original packaging, and in resalable condition.
  • All parts, accessories, and documentation that came with the product must be included.
  • Certain items may be excluded from returns, such as personal care products and clearance items. Please check the product description on our website for specific exclusions.

2. How to Initiate a Return

To initiate a return, please contact our customer service team within 30 days of receiving your item. You can reach us at:

When contacting us, please provide the following information:

  • Order number
  • Name and contact details
  • Product name and reason for return

Once we receive your return request, our customer service team will provide you with instructions on how to proceed with your return. You will be responsible for the return shipping costs unless the product is defective or was shipped in error.

3. Defective or Damaged Items

If your product arrives damaged or is defective, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund, as appropriate.

To expedite the process, please provide the following details:

  • Photographic evidence of the damage or defect
  • Your order number
  • A description of the issue

We will cover the cost of return shipping for defective or damaged items.

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the status of your return. If the return is approved, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: In some cases, a partial refund may be issued if the product is returned in non-original condition, missing parts, or if it does not meet our return requirements.

5. Exchanges

If you would like to exchange your item for a different size, color, or model, please contact our customer service team to arrange the exchange. If the replacement item is more expensive than the original, you will need to pay the difference.

Exchanges are subject to product availability, and shipping charges may apply for sending the replacement item.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personal care items
  • Items marked as non-returnable or final sale
  • Opened or used products that cannot be resold for health and safety reasons
  • Clearance items

Please ensure you review the product description and details before completing your purchase.

7. Return Shipping

  • Return Shipping Costs: The customer is responsible for return shipping costs unless the product is defective or incorrect.
  • Shipping Charges: Shipping charges are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

8. Changes to the Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or need assistance regarding returns or refunds, please contact us at:

Thank you for shopping with Chopuniee. We are committed to ensuring that you have a positive shopping experience with us. If you are not completely satisfied with your purchase, we are here to assist you in making it right!